PRESS RELEASES

For Immediate Release

Contact: Shahbaz Shahbazi
  414.232.3623

American Society for Quality (ASQ) Publishes ProcessArc Case Studies

Milwaukee. June 25, 2008.  The American Society for Quality (ASQ), the world's leading membership organization devoted to Quality, is sponsoring several ProcessArc case studies in 2008.  “We have had a lot of success in applying our proprietary Financial Services Six Sigma platform to client projects.  We want to share these wins with other practitioners in the sector.  This will help project execution, spur discussion and prove that with the right tool usage, training and discipline, the results of deployment can be in the millions” said S. Shaffie, Principal and co-founder of ProcessArc.

The first case study titled “Improved Response Time Increase Revenue for Global Lender” is focused on how an organization identified a key driver to revenue losses and implemented process changes to recover over $20 million. Future financial services case studies will focus on reducing operating cost while improving service levels at a national bank, minimizing losses in delinquency and streamlining core back office processes at a global brokerage firm.

About ProcessArc
ProcessArc, Inc. is an innovator in Financial Services Six Sigma and provides business process improvement consulting for the sector.   The firm leverages Six Sigma and Lean methodologies to deliver cost and process-risk reduction while increasing revenue. With a sole focus on financial companies, the ProcessArc team is GE Six Sigma Master Black Belt certified and has executed over 500 Six Sigma projects delivering over $250 million of benefits. Visit us at www.processarc.com.

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ProcessArc Training - Sreamlining Education for Financial Services

Industry specific training is the foundation to a successful Six Sigma endeavor.

A solid training program will ensure successful projects and successful projects lead to verifiable cost savings and improved customer service. Our proprietary FSSS program integrates three critical quality tools, Six Sigma, LEAN & Change management ensuring applicability.

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BB or BA?

Some confusion in the marketplace - What is the difference between a Business Analyst (BA)?

and a Black Belt (BB) The role of a Business Analyst is quite common in the financial sector - that is not so much the case with other sectors. Sometimes when it comes to execution of large-scale projects, the first reaction of financial firm is to throw a BA at it. "Let them analyze the process and collect business requirements", as if we are already in the Analyze or Improve phase of a project. Other times, there seems to be downright confusion about the role of a BB vs. a BA.

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