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With the Banking industry in a state of flux and competition more
aggressive, optimizing commercial and consumer loan operations is
becoming increasingly difficult. What's more with regulatory
compliance, fraud and the recent news of financial reporting abuses,
it's even more critical for your organization to find the
newest strategies and perspectives to counter these challenges and
achieve optimal performance in your loan operations area.
There is no better way to learn solutions and get the information you
need than by attending the 14th Annual BAI National Loan Operations
Conference, designed specifically for loan operations professionals who
are serious about improving service quality, productivity and
organizational profitability.
ProcessArc, Inc have been selected as speakers on the application of Six Sigma to reducing
cost and improving service levels in loan operations.
Case Study: Implementing Six Sigma to Reduce Operational Cost and
Improve Service Excellence
Lou Hafkin, Director of Operations, Business Loan Express
Sheila Shaffie, Principal, ProcessArc, Inc.
- Converting the sunk costs of Sarbanes-Oxley into an ROI via productivity improvements
- Ensuring sustainable growth through robust engineering and scalable processes
- Achieving a higher level of customer service
- Identifying optimal areas for applying the methodology to reap expected benefits
- Providing options for implementation strategy
http://www.bai.org/nlo/
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Industry specific training is the foundation to a successful Six Sigma endeavor.
A solid training program will ensure successful projects and successful projects lead to verifiable cost savings and improved customer service. Our proprietary FSSS program integrates three critical quality tools, Six Sigma, LEAN & Change management ensuring applicability.
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| BB or BA?
Some confusion in the marketplace - What is the difference between a Business Analyst (BA)?
and a Black Belt (BB)
The role of a Business Analyst is quite common in the financial sector - that is not so much the case with other sectors. Sometimes when it comes to execution of large-scale projects, the first reaction of financial firm is to throw a BA at it. "Let them analyze the process and collect business requirements", as if we are already in the Analyze or Improve phase of a project. Other times, there seems to be downright confusion about the role of a BB vs. a BA. |
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