| The Other 87%
Over time we, as process architects, have learned one key lesson: that regardless of the project, make sure to get an IT personnel assigned as a team member to your six sigma project. They are the only ones who seem to know how to pull data from the database abyss or know how the system should/can work. And without fail as we begin to understand the process flow and its inefficiencies, the complexities of the IT infrastructure begins to rear its often-ugly head. |
