HEALTHCARE CHANGE ACCEPTANCE PROCESS TRAINING |
Course Duration:
2 Days
Learn How To:
- Use critical CAP tools to drive change
- Gain consensus and mobilize commitment
- Identify and remove resistance
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Program Overview
Making sure change lasts. The principles that comprise Change acceptance process (CAP), are designed to ensure long term success for any organizational change effort. All change efforts require a technical and human side. The latter part is often overlooked. CAP promotes a positive environment for driving change in human behaviors, eliminates resistance and engages all those affected by the change.
Finding the problem is only part of the challenge, ensuring that improvements “stick” is a bigger one. People and organizations have a tendency to revert back to doing things the old way.
The Seminar Will:
- Increase understanding of the Change Acceptance Process (CAP)
- Develop proficiency in the use of CAP tools, techniques and processes
- Create a shared need to change
- Define and deal with resistance from key constituents
- Build and deploy an effective communication plan for the change
- Be able to prepare and execute a project utilizing CAP
- Strengthen patient and employee relationships
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Industry specific training is the foundation to a successful Six Sigma endeavor.
A solid training program will ensure successful projects and successful projects lead to verifiable cost savings and improved customer service. Our proprietary FSSS program integrates three critical quality tools, Six Sigma, LEAN & Change management ensuring applicability.
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| BB or BA?
Some confusion in the marketplace - What is the difference between a Business Analyst (BA)?
and a Black Belt (BB)
The role of a Business Analyst is quite common in the financial sector - that is not so much the case with other sectors. Sometimes when it comes to execution of large-scale projects, the first reaction of financial firm is to throw a BA at it. "Let them analyze the process and collect business requirements", as if we are already in the Analyze or Improve phase of a project. Other times, there seems to be downright confusion about the role of a BB vs. a BA. |
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