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January 22, 2010

Lean Six Sigma Helps Risk Managers in Venezuela – At GMAC ProcessArc trained Black Belts continue to deliver quantifiable benefits.

Seeking to strengthen the relationship between the regional Commercial Lending Center (CLC) and local operations, the Wholesale Department in Venezuela has been applying Lean Six Sigma principles to risk management efforts, a move that has helped improve the dealer review delivery time by 78 percent over the last three years.


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ProcessArc Training - Sreamlining Education for Financial Services

Industry specific training is the foundation to a successful Six Sigma endeavor.

A solid training program will ensure successful projects and successful projects lead to verifiable cost savings and improved customer service. Our proprietary FSSS program integrates three critical quality tools, Six Sigma, LEAN & Change management ensuring applicability.

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BB or BA?

Some confusion in the marketplace - What is the difference between a Business Analyst (BA)?

and a Black Belt (BB) The role of a Business Analyst is quite common in the financial sector - that is not so much the case with other sectors. Sometimes when it comes to execution of large-scale projects, the first reaction of financial firm is to throw a BA at it. "Let them analyze the process and collect business requirements", as if we are already in the Analyze or Improve phase of a project. Other times, there seems to be downright confusion about the role of a BB vs. a BA.

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