SHEILA SHAFFIE - Co-founder

Sheila tackles the most complex projects and makes them succeed.  As co-founder of ProcessArc, Inc., Sheila is helping improve the competitiveness of her clients every day.

For over 10 years, Sheila held leaderships positions in Quality and process management at 3 General Electric businesses – Plastics, HealthCare and Capital.  She has a proven track record in launching global Quality initiatives, Six Sigma process refinement and delivering quantifiable customer satisfaction. As the Director of Quality, she pioneered the usage of Lean & Six Sigma at GE Capital’s transactional environment.  Her efforts led to an 80% improvement in customer service level. Sheila honed her Six Sigma, Transactional Lean, Change Management and Kaizan skills by closing out over 250 Six Sigma projects and delivering $90MM in cost reduction.  In her career at GE, she trained and led over 100 Green Belts and Black Belts globally. 

Sheila holds a MBA from the University of Chicago, and a B.S. in Chemical Engineering from the University of Waterloo.  She is GE Six Sigma Green Belt, Black Belt, and Master Black Belt certified. She has received additional training in GE’s Technical Leadership and Management Development Programs, as well as Change Acceleration Process (CAP) and CAP Facilitation.