WHY SIX SIGMA NOW? |
The financial services industry is faced with growing pressures. Differentiation is eroding as industry products and services become more of a commodity. Financial and regulatory constraints are growing. There is an increased pressure on fees, returns and yields are lower and back office outsourcing is on the rise. Combined, these factors are creating an enormous pressure on profits. Today more than ever, there is an urgent need for the financial services industry to increase process efficiency and employee productivity.
As the world around it changes, the financial services industry has largely continued with the same processes and thinking that have proven successful in the past, but do not address the realities of today's business environment. The result? See figure at right. Most wasteful processes are invisible, which makes the task of improving them even more difficult. |
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Industry specific training is the foundation to a successful Six Sigma endeavor.
A solid training program will ensure successful projects and successful projects lead to verifiable cost savings and improved customer service. Our proprietary FSSS program integrates three critical quality tools, Six Sigma, LEAN & Change management ensuring applicability.
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| The Other 87%
Over time we, as process architects, have learned one key lesson: that regardless of the project, make sure to get an IT personnel assigned as a team member to your six sigma project. They are the only ones who seem to know how to pull data from the database abyss or know how the system should/can work. And without fail as we begin to understand the process flow and its inefficiencies, the complexities of the IT infrastructure begins to rear its often-ugly head. |
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