Leadership

We pioneered a process architecture platform for the Financial Services sector. It has received the seal of approval from the American Society for Quality (ASQ) as the new standard for problem solving and process design. Because we only partner with financial companies, our focus is razor sharp. Our team has executed over 450 projects globally saving over $550 million. We guarantee the results of our work.

With over 15 years of business transformation and process management experience, Sheila honed her skills at 3 General Electric Businesses – Plastics, Healthcare and Capital. As the co-founder of ProcessArc and trusted partner of financial institutions around the globe she has helped her clients discover their potential for growth and improved client experience. A sample list of her clients include: Thomson Reuters, Allied Capital, American Capital, Exact Sciences, GMAC & RW Baird.

Sheila holds an MBA from the University of Chicago and a BS in chemical engineering from the University of Waterloo. She is GE Six Sigma Green Belt, Black Belt, and Master Black Belt certified. She has received additional training in GE’s Technical Leadership and Management Development Programs, as well as Change Acceleration Process (CAP) and CAP Facilitation

Prior to launching ProcessArc, Shahbaz was a leader in General Electric’s Global Lean Six Sigma organization focused on strategic business growth. As an expatriate based in Paris, France, he reformulated a sales and pricing strategy for a $250 million market and streamlined the commercial launch of new products. He has also led global customer satisfaction initiatives. As the cofounder of ProcessArc, he has helped institutions like RW Baird, BETA systems, Industrial Bank, Wauwatosa Savings Bank, and Metavante launch Lean Six Sigma in their respective organizations.

Shahbaz has authored over 40 strategy reports on product development and operational efficiency. He has received professional education in Transactional Lean Methodology, CAP, Import/Export Practices, and GE’s Leadership Essentials. Shahbaz holds an MBA from Rensselaer Polytechnic Institute, a master’s in public policy from the University at Albany, and BAs in French literature and Middle Eastern history from the College at Oneonta, State University of New York. He is Six Sigma Green Belt and Black Belt and Master Black Belt certified.

David IrwinDavid has a record of leading teams to solve problems, innovate, and build new businesses.  A common thread is creating better ways to serve customers through specialization, process redesign, and technology.  For Fiserv, David started and co-led Fiserv India through its growth from a 30-person acquisition to 3,000 professionals building software for banking, insurance, and healthcare.  In Costa Rica he led the build-up of a 400-person Finance and HR BPO center using ERP systems and smart automation.  As President of Raddon, he oversaw the delivery of analytical research and software to clients, and helped restore Raddon to double-digit growth.  As Operating Partner of Driscoll Holdings, he advises on acquisitions.  He serves on the Boards of Enterprise Credit Union and Tigershares traded funds (NASDAQ: TTTN).

Early in his career, David served as a Consultant with Boston Consulting Group (BCG) and as co-founder of a private equity-backed insurance software business.  He also served as a member of the founding Investment Committee of Green D Ventures, an early backer of Sapho (now part of Citrix) and Whistle (now part of Mars, Inc).  He is a former elected Term Member of the Council on Foreign Relations. David earned a BA in Economics at Dartmouth College and a MBA at the Wharton School of the University of Pennsylvania.

Serendipity brought Sheila Long to ProcessArc; serendipity facilitated by sharing a Chicago Booth background with the co-founder of the firm! An entrepreneur by nature, she served in a variety of sales enablement roles at Motorola, facilitating the intersection of upstream/downstream marketing and sales.  During her career there, Sheila oversaw the transformation of the sales force into a more and data-driven and market focused department.  Through relationship building and leveraging Lean Six Sigma, she incorporated channel management and segmentation tools to increase customer satisfaction.

In 2017, Sheila founded MalamaDoe – a Coworking Community for Women.    She is a believer in showcasing women business owners while encouraging others to build great startups.   She runs the Head of the Table podcast and holds bachelor’s degrees in International Business, Economics, and Spanish, and a MBA in Finance and Strategy from the University of Chicago.  In April 2021, she will launch her book –  Surrounded by Awesome Women: Unlocking the New Model of Women’s Success in Business and Entrepreneurship for the Next Decade, which details a sales incubator model for businesses led by women.

John has over 30 years of experience in service engineering and operations, with a strong focus on cost reduction improvements. He holds a BS in Electrical Engineering from the University of North Dakota, and graduated top of his class with an MBA from Marquette University School of Business. John is a GE certified Lean Six Sigma practitioner, with 16 years of experience in statistical cost improvement rigor. Currently, one of John’s main focuses is disruptive cost analysis and action… a data-driven methodology to identify and mitigate high operations and servicing costs. This methodology draws on a corporation’s data and the subject-matter-expertise of a company’s own operations, finance and sourcing employees to expose cost saving ideas, build business cases, vet, approve and then execute the resulting projects to realize millions of dollars in cost savings.