We pioneered a process architecture platform for the Financial Services sector. It has received the seal of approval from the American Society for Quality (ASQ) as the new standard for problem solving and process design. Because we only partner with financial companies, our focus is razor sharp. Our team has executed over 450 projects globally saving over $550 million. We guarantee the results of our work.


A Process Geek at Heart. Entrepreneurial. Problem Solver. With over 15 years of business transformation and process management experience, Sheila honed her skills at 3 General Electric Businesses – Plastics, Healthcare and Capital. As the co-founder of ProcessArc and trusted partner of financial institutions around the globe she has helped her clients discover their potential for growth and improved client experience. A sample list of her clients include: Thomson Reuters, Allied Capital, American Capital, Exact Sciences, GMAC & RW Baird.

Sheila holds an MBA from the University of Chicago and a BS in chemical engineering from the University of Waterloo. She is GE Six Sigma Green Belt, Black Belt, and Master Black Belt certified. She has received additional training in GE’s Technical Leadership and Management Development Programs, as well as Change Acceleration Process (CAP) and CAP Facilitation


Passionate. Focused. Fearless. Prior to launching ProcessArc, Shahbaz was a leader in General Electric’s Global Lean Six Sigma organization focused on strategic business growth. As an expatriate based in Paris, France, he reformulated a sales and pricing strategy for a $250 million market and streamlined the commercial launch of new products. He has also led global customer satisfaction initiatives. As the cofounder of ProcessArc, he has helped institutions like RW Baird, BETA systems, Industrial Bank, Wauwatosa Savings Bank, and Metavante launch Lean Six Sigma in their respective organizations.

Shahbaz has authored over 40 strategy reports on product development and operational efficiency. He has received professional education in Transactional Lean Methodology, CAP, Import/Export Practices, and GE’s Leadership Essentials. Shahbaz holds an MBA from Rensselaer Polytechnic Institute, a master’s in public policy from the University at Albany, and BAs in French literature and Middle Eastern history from the College at Oneonta, State University of New York. He is Six Sigma Green Belt and Black Belt and Master Black Belt certified.


JohnReichGenius Smart. Articulate. Focused. John has over 30 years of experience in service engineering and operations, with a strong focus on cost reduction improvements. He holds a BS in Electrical Engineering from the University of North Dakota, and graduated top of his class with an MBA from Marquette University School of Business. John is a GE certified Lean Six Sigma practitioner, with 16 years of experience in statistical cost improvement rigor. Currently, one of John’s main focuses is disruptive cost analysis and action… a data-driven methodology to identify and mitigate high operations and servicing costs. This methodology draws on a corporation’s data and the subject-matter-expertise of a company’s own operations, finance and sourcing employees to expose cost saving ideas, build business cases, vet, approve and then execute the resulting projects to realize millions of dollars in cost savings.


SteveRiegeHuman Capital Strategist. Change Leader. Growth Focused. Steve has served as an advisor to CEOs and emerging high potential leaders, assisting with visioning, strategic planning, transition planning, conflict resolution, change management, and people strategies. As a confidential and discreet strategist, Steve advises on a myriad of business decisions, leading to a remarkable track record of continued growth and success.

After a successful corporate leadership career culminating at R.W. Baird, first as CHRO, and then Director of Wealth Management products and services, Steve left to build Ovation Leadership in 2001. Steve has served on the boards of several private, public and charitable organizations. He is currently serving on the Boards of the Madison Funds, Forward Service Corporation, and recently with Stanek Tool, Big Brothers Big Sisters, and also as an Elder with Crossroads Presbyterian Church.