Key Elements of Good Client Experience

Sheila Shaffie Blog

Simplicity, Visibility and Empowerment are three of the key elements impacting client experience.  Simplicity sits at the core.  Clients refer to it as “easy to do business with”.  Concepts of straight-through processing, frictionless processes, intuitive interface and real-time response rely on simplicity.  By definition, simplicity forces an organization to be focused on what is absolutely necessary to complete a client …

Technology Disruption & Small Business Credit

Sheila Shaffie Blog

Here are some basic numbers: In 2014 alternative lenders originated around $12 billion of loans of which $5 billion were small business loans (yes it is a small fraction of the overall loans). Over 25% of small businesses will consider using alternative lenders that is thanks to technology disruptors in the banking sector. Over 20% of small businesses consider the …

Mobivores…They Are Here

Sheila Shaffie Blog

Mobile-only users = Mobivores. These are not the same people who visit branches, care for in-person interactions, want paper statements or forms or access online banking using laptops.   They only care about what is available on mobile channels. Any dependencies and entanglement with other channels (including online banking accessed through laptops/PCs) will most likely not meet their needs. Think frictionless …

ProcessArc Announces the Appointment of Dr. Ray Bandziulis to its Advisory Board

Shahbaz Shahbazi News

Milwaukee, December, 2012. ProcessArc is pleased to announce the appointment of Dr. Ray Bandziulis to its Advisory Board. Dr. Bandziulis has over two decades of experience as a quality and regulatory professional in progressively responsible quality systems, R&D management, and business development roles in the biotechnology and in vitro diagnostic industries. He has demonstrated the ability to implement and maintain …

ProcessArc Announces Partnership with Compliance Online

Shahbaz Shahbazi News

October, 2012 ProcessArc is proud to announce a partnership with Compliance Online. In October, 2012 the two organizations entered into an agreement to work collaboratively and enhance the training material being offered to professionals in the life sciences and bio-tech world. Compliance Online are the leading training portal for all matters related to compliance irrespective of industry. We, at ProcessArc …

Lean Six Sigma

The McGraw-Hill 36-Hour Course: Lean Six Sigma

Sheila Shaffie News

The Lean Six Sigma book authored by the cofounders of ProcessArc, Inc. has been published by McGraw Hill, a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. The McGraw-Hill 36-Hour Course: Lean Six Sigma book is aimed at educating managers and senior level executives on the components of launching a Lean Six Sigma initiative.

Webinar: Going Beyond Head Count Reduction.

Shahbaz Shahbazi News, Webinars

Focused on improving operational efficiency, this webcasts series, starting with “Linking the Branches with the Back-Office Using Error Tracking Reporting” is focused on helping financial institutions reduce expenses through sustainable methods. To download or view the webcast please click here.

ProcessArc’s Team has been Selected as Speakers for the Upcoming 2011 ASQ Lean and Six Sigma Conference.

Shahbaz Shahbazi News

Milwaukee. February, 2011. ProcessArc’s team has been selected as speakers for the upcoming 2011 ASQ Lean and Six Sigma Conference.  This year’s conference focused on Enhancing The Customer Experience using Lean Six Sigma is expected to draw over 300 participants from around the nation. ProcessArc’s presentation will focus on growing healthy Lean Six Sigma initiatives in Transactional environments. Shahbaz Shahbazi, ProcessArc’s …