Sheila Shaffie and Shahbaz Shahbazi will lead a talk concerning Six Sigma and its adoption within the banking sector.

Milwaukee – May 21, 2007 The Illinois Bankers Association (IBA) will hold its116th Annual Conference & Trade Show from June 13-15, 2007, at the Keystone Resort & Conference Center in Keystone, Colorado. ProcessArc cofounders Sheila Shaffie and Shahbaz Shahbazi will lead a discussion on how Six Sigma has been leveraged in retail banking and lending. Over 36% of financial services executives, in a recent survey, indicated that narrowing margins and increasing operating costs are of utmost concern to them. Meanwhile, an increasing number of banks – irrespective of asset size – are leveraging the Six Sigma methodology to save millions in operational costs while realizing improved customer service. The attendees will be provided specific examples of how the methodology has been utilized in this vein.

The IBA is a full-service trade association dedicated to creating a positive business climate that benefits the entire banking industry. The IBA brings together state and national banks, savings banks and savings and loan associations of all sizes in the State of Illinois and collectively represents the vast majority of banking assets and banking employees in Illinois.
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