WHY CX TRAINING IS CRITICAL
OF THE FORTUNE 500 COMPANIES IN THE MID-1950’S, 90% HAVE GONE THE WAY OF THE DODO.
The business world is in the throes of massive and profound disruption. And companies are experiencing shorter lifespans than ever before.
So, how do you buck the trend? Start by upskilling your workforce with the aim of transforming your company into a totally customer-centric entity.
SURVIVAL RULE #1:
DOING NOTHING
IS NOT AN OPTION
According to a report in the Harvard Business Review there are three options for survival:
a. Slash prices
b. Dream up new, revolutionary products
c. Improve customer experience
Cutting to the chase, the third option is where we come in.
CX – THE MOST COST EFFECTIVE, SPEEDY SOLUTION – IS WHERE ProcessArc ENTERS THE EQUATION.
BUILD SEAMLESS
EXPERIENCES
Give your workforce a far deeper understanding of your customers’ needs across all touchpoints.
CLOSE THE
EXPERIENCE GAP
Over 80% of companies feel they’re providing good customer experience, yet only 8% of their customers concur.*
INCREASE CUSTOMER
LIFETIME VALUE
Customer acquisition costs five times more than customer retention.**
INCREASE
PROFITS
90% of customers are willing to pay more for better experience.**
EMPOWER YOUR TEAM TODAY
WITH THE ProcessArc CX TRAINING PROGRAMS
