OUR TRAINING MODULES
MODULE 1
FUNDAMENTALS THAT EMPOWER
MODULE 2
INSIGHTS THAT BRIDGE THE DIVIDE
MODULE 3
DELVING DEEPER INTO INNOVATION
Successful innovation – idea generation to commercialization – requires a framework. Level 3 training provides the structure, milestones and deliverables in order to successfully innovate a scalable and well engineered new product or service. This is summed up in our Innovation Roadmap module.
Innovation as it relates to CX occurs when there is a deeper understanding of specific skills such as critical thinking, social intelligence and complex problem-solving. These skills do not come easily to people, it takes effort, training and practice.
Having completed levels one and two three p-Arc training, a select few of your staff members will need to attend Level Three, the Innovate CX course.
HARD SKILLS