OUR TRAINING MODULES
FUNDAMENTALS THAT EMPOWER
Level 1 equips your workforce with vital skills such as critical thinking and complex problem solving, which lay the foundations for mastering CX.
INSIGHTS THAT BRIDGE THE DIVIDE
Now that the basic foundations have been laid, Level Two, Evolve CX, revolves around insights; those intuitive golden nuggets that lead to ground-breaking CX revelations.
DELVING DEEPER INTO INNOVATION
Successful innovation – idea generation to commercialization – requires a framework. Level 3 training provides the structure, milestones and deliverables in order to successfully innovate a scalable and well engineered new product or service. This is summed up in our Innovation Roadmap module.
Innovation as it relates to CX occurs when there is a deeper understanding of specific skills such as critical thinking, social intelligence and complex problem-solving. These skills do not come easily to people, it takes effort, training and practice.
Having completed levels one and two three p-Arc training, a select few of your staff members will need to attend Level Three, the Innovate CX course.