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A successful business must consistently deliver exceptional Customer Experience

Customer experience is more important than ever before. Customers are more demanding and choosy. Achieving excellence in Customer Experience relies on having frictionless business processes. Designing and implementing process architecture is what we do best – it’s in our DNA.

Let us help create the architecture of your success!


Thomson Guaranty Bank Assurant Health Private Bancorp
Metavante Unified Pekin Insurance Baird
GMAC Allied Capital Placer Sierra Bank WaterStone Bank
Associated Bank Johnson Bank US Bank Liberty Mutual
 Landmark Credit Union Exact Sciences Huntington Integra
Lubar & Co. Shared Imaging Alcami AmericanCapital
Cuna MPM


The McGraw-Hill 36-Hour Course: Lean Six Sigma

Use your next three-day weekend to develop valuable Lean Six Sigma skills.

With the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don’t need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need The McGraw-Hill 36-Hour Course: Lean Six Sigma.

Complete with exercises, self-tests, and an online final exam, The McGraw-Hill 36-Hour Course: Lean Six Sigma lets you energize your organization with the power of today’s biggest breakthrough in business process improvement.

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Who and What Are Process Architects in the Financial Sector?

We provide a core skill set that empowers innovation, while driving CX and transformation.  But we are mostly a misunderstood bunch of geeks.  We are not exactly IT/technology people, we are not project managers, business analysts nor are we operations people.  While we possess some of the knowledge and skill set of the stated roles, we don’t fit into anyone [...]

By |June 3rd, 2019|Blog|