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ProcessArc — Customer Experience Architects

Service

AI & Intelligent Automation

From readiness and strategy to process-first automation design and GenAI governance, so automation pays back and AI stays safe.

Where to start, what it will cost and which tools to use. 30–50% of RPA projects fail, usually because the wrong process gets picked, or the right process gets automated as-is, locking the waste in.

Done well, RPA can reduce the operating expense of a highly manual process by 20–40% within a year, without changing core systems. We architect the process first, then select, design and govern the automation, with the controls regulators expect.

What we do

Readiness & strategy

Business case, operating model, vendor selection and the first wave of processes.

Process-first automation design

Re-engineer the process and data, then design across RPA, OCR, AI and workflow.

Lifecycle & value management

Agile delivery, governance, maintenance and benefit tracking after go-live.

GenAI risk & safe usage

Policies, guardrails and staff training against deepfakes, data leakage and shadow AI.

Results

Build it in-house

AI & Automation training for your teams

Process-first automation and safe generative AI, online and live.

See AI & Automation training

FAQ

Common questions.

What is intelligent automation?

Intelligent automation combines robotic process automation (RPA) with AI such as OCR, machine learning and generative AI, so software can handle documents, judgement calls and unstructured data as well as repetitive keystrokes.

Why do RPA projects fail?

Most fail because the wrong process was chosen, the process wasn't optimized before automation, or technology rather than the business drove the initiative.

How much can automation save?

When the right process is selected and optimized first, RPA can reduce the operating expense of a highly manual process by 20–40% within a year, without changing core systems.

Which process is costing you the most?