The Waste Reduction Playbook

Most waste in financial institutions is invisible: it hides in hand-offs, rework, approvals and data nobody uses. This playbook sets out the 5-step method our Master Black Belts use to find it, size it and remove it, with real results from our client work.

Inside, you'll learn how to:

• Spot the 8 wastes as they appear in a bank, and how to find each one
• Walk the real process, not the procedure manual
• Put a dollar value on the waste with a simple formula
• Fix the process before you automate it
• Make the gains stick, with a 12-point waste walk and worksheet

By Sheila Shaffie, Co-founder