About ProcessArc
We redesign how financial institutions work, and teach your people to do it.
Our story
Why we started ProcessArc.
ProcessArc was founded by leaders from General Electric's Lean Six Sigma organization, who saw that the methods transforming manufacturing didn't fit the transaction-based world of financial services.
So they built a method for banks, lenders and insurers, where the work is information moving between people and systems. The American Society for Quality (ASQ) approved it as the standard for problem solving and process design in the sector, and our founders wrote The McGraw-Hill 36-Hour Course: Lean Six Sigma.
Today we combine that method with automation and AI. We judge our work the way we judge our clients': by measured results.
- Projects delivered globally
- 450+
- Saved for our clients
- $550M+
- Professionals trained
- 1,000+
- In benefits for every $1 invested
- $350
We learn your business, goals and culture before we recommend anything, and we guarantee the results of our work.
Leadership
Led by the people who wrote the book.
Sheila ShaffieCo-founderBusiness transformation leader who honed her skills at three GE businesses: Plastics, Healthcare and Capital. GE Master Black Belt, University of Chicago MBA and co-author of The McGraw-Hill 36-Hour Course: Lean Six Sigma.Full profile →
Shahbaz ShahbaziCo-founderFormer leader in GE's Global Lean Six Sigma organization, focused on strategic growth. Author of 40+ strategy reports, GE Master Black Belt and co-author of The McGraw-Hill 36-Hour Course: Lean Six Sigma.Full profile →
Partnerships
Who we work with.
Fiserv
Working together on customer experience for financial institutions: ProcessArc's strategy and process design with Fiserv's technology and delivery.
American Society for Quality
Since 2008, ASQ has offered ProcessArc's peer-reviewed Financial Services Lean Six Sigma training modules for Executives, Green Belts and Black Belts.
MSOE Business Excellence Consortium
Lean Six Sigma education and consulting with the Milwaukee School of Engineering's Business Excellence Consortium.
Milestones
Key moments since 2003.
2003
Launch of ProcessArc.
2006
Speaks at the BAI National Loan Operations Conference.
2008
Partnership with the American Society for Quality. ASQ adopts ProcessArc's Financial Services Lean Six Sigma curriculum.
2010
Partnership with McGladrey (now RSM) to serve clients in risk advisory and technology.
2011
Filene Research Institute publishes our white paper “Operational Efficiency: Process Improvement Opportunities for Credit Unions”, with a foreword by Harvard Business School’s Dennis Campbell.
Read the white paper summary →2012
The McGraw-Hill 36-Hour Course: Lean Six Sigma published. Partnership with MSOE’s Business Excellence Consortium.
2018
ASQ publishes ProcessArc’s $50M client onboarding transformation case study.
Today
Lean Six Sigma and AI & Automation training and consulting, built on the same process-first foundation.
Talk to the people who wrote the book.
Tell us about a process that isn't working, or a team you want to train. The first consultation is free.