FiservAbout Fiserv:
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, and ProcessArc, a customer experience architecture firm, have announced their decision to collaborate on delivering customer experience solutions for financial institutions.

Details of Partnership:
In this ever evolving customer-centric digital world, customer experience is at the center stage for customer acquisition and retention. Especially for businesses like financial services that uses digital channels heavily, improving the end-user experience of applications has a profound impact on business. But providing a seamless experience involves myriad dependencies and complexities that often result in a poor customer experience. Financial institutions face issues with client conversion, onboarding and customer attrition despite substantive investments on product development, procurement and even on user experience (UX) design. A global client onboarding survey by a software company reveals that, “98% of banks report lost deals and revenue from poor customer service”.

Fiserv and ProcessArc believe that a collaborative solution can remedy this problem for their joint customers and prospects. Fiserv provides digital transformation services and offers technology solutions to support the business transformation, while ProcessArc provides high-end consulting & customer experience strategy advisory services. The combined forces of Fiserv and ProcessArc can deliver an all-inclusive solution covering everything from assessment, current work process, technical due diligence and readiness, and solution blueprinting, through final execution, implementation of recommended process improvements, implementation of technology and ultimately, realization of client value. Thus banks will benefit from ProcessArc’s consulting, advisory, and engineering services plus Fiserv’s world-class global development, production and delivery services. As an example, banks would be able to generate a positive customer experience by creating a ‘360 degree view of customer’ across all channels including brick-and-mortar and online, allowing them to recognize and respond appropriately.


About ASQ:
ASQ is a global community of people passionate about quality. They share the ideas and tools that make our businesses, organizations, and communities work better. ASQ offers technologies, concepts, training, solutions, and an active network of quality practitioners, leaders, and innovators second to none.

Details of Partnership:
The American Society for Quality (ASQ) and ProcessArc entered into a partnership agreement in 2008. This partnership allows ASQ to offer ProcessArc’s proprietary Financial Services Lean Six Sigma training modules specifically designed for Executives, Green Belts and Black Belts to members and non-members alike. As the leading membership organization devoted to quality, ASQ ensures its training material has been vetted through a rigorous peer review process by internal and external subject matter experts. ProcessArc also ensures that the material being provided to ASQ is continuously reviewed and kept up to current market needs. To learn about upcoming training classes please visit ASQ’s Learning Institute

MSOE Business Excellence Consortium

About MSOE’s Business Excellence Consortium:
MSOE’s Business Excellence Consortium (BEC) provides seasoned consultants and experts to guide organizations in building world-class operations. They assist in planning, implementing, and sustaining continuous improvement programs. Providing the expertise and knowledge that leads to exceptional performance, more competitive outcomes, and outstanding customer satisfaction.

Details of Partnership:
In 2012 MSOE’s Business Excellence Consortium and ProcessArc began a partnership that allowed both parties to benefit from the strength and capabilities of the other. ProcessArc will provide Lean Six Sigma education and consulting services in collaboration with BEC. Through active an active outreach strategy that will consist of webinars, case studies, training and white paper publications ProcessArc and BEC will strive to help the competitiveness of organizations nationwide. In addition Sheila Shaffie, principal at ProcessArc took an adjunct professor role at the business school as of 2009.


About McGladrey:
McGladrey & Pullen, LLP operates under the McGladrey brand as the fifth largest U.S. provider of assurance, tax and consulting services, with nearly 6,500 professionals and associates in more than 70 offices nationwide. McGladrey & Pullen is a licensed CPA firm, and is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms.

Details of Partnership:
In the fall of 2010, McGladrey and ProcessArc formed a partnership to help each other’s clients with their respective areas of expertise. ProcessArc’s leadership team will be joining forces with McGladrey’s consulting division. To help navigate through business challenges, we will offer cost-effective services in the areas of risk advisory and technology. Whether clients want to manage their business risk, improve processes or maximize their technology investment, our consultants will work with them to develop inspired solutions.