Co-founder
Sheila Shaffie
Business transformation leader who honed her skills at three GE businesses: Plastics, Healthcare and Capital. GE Master Black Belt, University of Chicago MBA and co-author of The McGraw-Hill 36-Hour Course: Lean Six Sigma.
Biography
Sheila honed her business transformation and process management skills at three General Electric businesses: Plastics, Healthcare and Capital. As co-founder of ProcessArc and a trusted partner to financial institutions around the world, she has helped clients uncover their potential for growth and improved client experience.
Her clients have included Thomson Reuters, Allied Capital, American Capital, Exact Sciences, GMAC and RW Baird.
Sheila holds an MBA from the University of Chicago and a BS in chemical engineering from the University of Waterloo. She has served as an adjunct professor at the Rader School of Business, and has spoken at ASQ Lean Six Sigma and Service Quality conferences and industry events for bankers and lenders.
Latest Thinking by Sheila
Article · Feb 2024
You are exposed to generative AI risks, whether you use it or not
A $25M deepfake wire fraud shows why every institution needs a generative AI risk posture, even if it has not deployed generative AI itself.
Article · Jun 2023
Intelligent automation: what is it and how to start
The fourth industrial revolution, a labour shortage and rising customer expectations: the perfect storm, and where to begin with intelligent automation.
Webinar · Sep 2019
Agile & Lean Six Sigma: a playbook for integrating two powerful methodologies
Agile and Lean Six Sigma need to coexist in harmony. Blended properly, these two powerful methodologies enable innovation and transformation. Learn how to integrate them and harness their strengths.