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ProcessArc — Customer Experience Architects
CertificationLean Six SigmaASQ-approved curriculum

Lean Six Sigma Black Belt Essentials

Two-module certification for the leaders who drive complex, cross-functional projects. An 8–12 week applied project sits between the modules.

Program overview

Lean Six Sigma Black Belts lead complex, cross-functional projects, driving improvements at every level of the organization. As dedicated resources for resolving business challenges, they need every critical tool.

Because Black Belt projects span multiple functions, soft skills play a critical role in success. Our training brings together the analytical tools of Six Sigma and Lean with the soft skills of change management, taught through real, industry-specific case studies by instructors with deep financial services experience.

You'll learn how to

  • Improve customer satisfaction and identify hidden revenue opportunities
  • Reduce operational risk and cost
  • Standardise key processes
  • Demonstrate analytical skills in Minitab statistical software
  • Use change management to mobilise commitment and create a shared need
  • Identify common pitfalls and different ways to avoid them

How the training works

  1. 1

    Before class, instructors confirm each candidate has an appropriate, approved project.

  2. 2

    Module I covers Lean, Six Sigma (DMAIC) and change management tools.

  3. 3

    An 8–12 week break lets Black Belts apply the tools to their project.

  4. 4

    Module II completes the toolkit, followed by a comprehension test, with coaching available afterwards.

Who should attend?

Black Belts are the heart of an organization’s quality efforts. They drive change, typically spending 100% of their time executing critical Lean Six Sigma projects.

Expected outcome: Projects of Black Belts who complete ProcessArc’s training typically deliver more than $250,000 in benefits.

Ready to schedule Black Belt?

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