Customer experience · Webinar
Customer experience: a key differentiator for your brands
Sheila Shaffie
Published · Updated
In this webinar we take you through a client's journey of re-imagining the onboarding of new customers. You will also learn how the newly designed process uncovered opportunities to use AI and RPA technologies.
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Lean Six Sigma training
Executive briefing to Black Belt certification, built for financial services.
Sheila ShaffieCo-founderBusiness transformation leader who honed her skills at three GE businesses: Plastics, Healthcare and Capital. GE Master Black Belt, University of Chicago MBA and co-author of The McGraw-Hill 36-Hour Course: Lean Six Sigma.