Seminar Duration: 1½ days

This Course Will Show You How To:

  • Deploy Financial Services Six Sigma
  • Reduce operational cost
  • Identify and eliminate risky errors
  • Increase customer service levels
  • Identify and measure processes in terms of defects or mistakes
  • Analyze your performance vis-à-vis customer needs
  • Utilize trained Black Belts to realize seven figure annual savings

Financial Benefits:

Firms partnering with ProcessArc for training, quality strategy deployment and project execution realize benefits exceeding $5M annually.

Program Overview
There is little relevant information in the market about Financial Services Six Sigma, leaving you with more questions than answers.  The goal of this 1½ day seminar is to provide clarity, helping you decide if this is the right path for you.  The session will focus on addressing questions such as:  What is FSSS?  How is it different from other methodologies?  What will it cost me?  What should I expect in return?  How and where do I start? Just know that with extensive modification, early adopters of Financial Services Six Sigma such as: Bank of America, Merrill Lynch and Vanguard to name a few, have leveraged the power of this methodology to create billions of dollars in operational cost cuts and up to 25% improved customer service rates.  It is time to learn if this is the right fit for your organization.

Who Should Attend?
Senior leaders who are considering a Six Sigma launch in their organization.


Over the Course of the Program You Will:

  • Get a clear and concise overview of FS Six Sigma methodology
  • Review industry-specific case studies
  • Review common pitfalls and how to avoid them
  • Identify optimal areas/processes for the application
  • Understand options for implementation strategy and associated cost

Program Schedule:

Day 1: Financial Services Six Sigma Overview
8:30 – 4:30

  • Making the Case for Quality
  • Long and Short Term Goals
  • Deployment Strategies
  • Deployment Phases
  • Required Investment Levels and Targeted ROIs
  • Required Training and Support
  • Overview of Six Sigma and LEAN Methodologies
  • Optimal Areas for Application
  • Cocktails

Day 2: Case Studies Review
8:30 – 12:00

  • Who has Launched Six Sigma and Where They Have Applied It
  • Review of Industry Specific Case Studies
    • Project Goals
    • Delivered Benefits
    • Challenges
  • Common Pitfalls
  • Questions and Answers

You will leave training with:

  • A binder containing the training content
  • Three cases studies from your industry
  • A clear understanding of how FSSS applies to your firm